Contact Center Agent - Nhân Viên Thời Vụ

14-01-2021
Hồ Chí Minh
Toàn thời gian

Mô tả công việc

- Handling inbound video calls to providing Shinhan’s customers with support and consultancy on bank products/services.
- Provide support and guidance of registering and utilizing Shinhan’s products/services to new customers via Mobile banking (SOL).
- Provide support and consultancy to Shinhan’s existing customers, identify customer needs so as to cross-sell bank products.
- Collect customer’s information, Identify customer demand before providing support/guidance of E-Credit products
- Ensure all the requests of customers are properly receive, process & feedback final result to customers within SLA.
- Ensure the Service level delivering an excellent experience to customers.
- Other tasks assigned by BOD

Yêu cầu công việc

-  Good English communication
-  Demonstrated commitment to customer service and attention to details
-  Ability to work under high pressure
-  Ability to work in shifts (including night shifts)
-  Good interpersonal, negotiation, and presentation skills
-  Relevant experiences (Financing/banking, CS) are preferred.

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