Customer Care Head / Trưởng Nhóm Chăm Sóc Khách Hàng

30-11-2020
Hồ Chí Minh
Toàn thời gian

Mô tả công việc

  • Re-enrollment and Customer care activities:
  • Monitoring classrooms activities weekly, monthly to take prompt action for any issue
  • Monitoring class operations and student grading
  • Handling Customer requests and Solving complaints if any
  • Monitoring daily re-enrolment rate and follow up action
  • Monitoring re-enrolment processes to ensure customer satisfaction
  • Maintaining office, classrooms, lobby according to AMA requirements
  • Maintaining all facilities and equipment in proper conditions: clean, safe and workable
  • Responsible for POSM/ books and teaching materials
  • Center admin Management:
  • Arranging teachers/TA’ schedule
  • Arranging exam schedule
  • Supervising Care officers on re-enrolment activities and designed tasks
  • Supervising TA on tutoring activities
  • Involving in planning and implementing teaching improvement activities at the centre
  • Other tasks as required

Yêu cầu công việc

  • Gender: Male/Female
  • Age: 24 or above
  • Bachelor Degree or equivalent (Referable English major)
  • Teaching experience is a plus
  • IELTS 6+ or equivalent
  • Having experiences in managerial role
  • Affable but decisive, mature in dealing with people
  • Working location: HCMC

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