*** Training and Development
- Conduct Workshop/Training for TA and Operation
- Suggest courses to Academic/HO
- Operation Officer and TA Development
*** Property management
- Maintain the building (office, classrooms, corridors, lobby, stairs, lifts, WCs, etc) in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable
*** Staff supervising
- Observe/monitor to make sure Operation Officer’s performance is accurate and professional
- Monitor to make sure Operation Officer follow policies, procedures, instructions, internal regulations and standards
- Check ERP to make sure every process is applied correctly
- Arrange staff working schedule
*** Inventory
- Responsible for appropriate forecast and ordering of books and materials for centre use
*** Course administration
- Before a class start: classroom, teacher, TAs, books, CDs, POS, resources.
- Monitor ILA parents to make sure all information correct
*** Class schedule
- Work closely with sales and care team to merge or fill classes to burn revenue
- Monitor all class to alert CM to avoid delay or cancel
- Work close with sales and care team to forecast new classes
* TA Performance management
- Observation: conduct, corrective action
- Performance Appraisal
- Disciplinary Process
- TA SS: conduct, follow up improvement action
- Social/Motivation activities
- Prefer 03 years working experience in foreign company and in service product
- Prefer working experience in an educational organisation
- University graduated
- Ability to work independently and as part of a team
- Fluent in both English and Vietnamese
* Skills
- Leadership/ownership
- Management skills
- Team building and Communication skills
- Problem solving skills
- Training and coaching skills
- Well-organise and detail management
- Ability to work independently and as a part of the team
LOCATION: DA NANG