Customer Service Executive (Chinese speaking)

25-10-2021
Long An
Toàn thời gian

Mô tả công việc

Experience: 02 years up.

Job overview:

Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

Key responsibilities:

✔️ To response and ensure the customer enquiries and requests are addressed in a

timely manner

✔️ To coordinate with sales team, other internal teams, suppliers to ensure the

product quality and customers’ requirements are met

✔️ To handle customer complaints according to the Company procedures and

service standard.

✔️ To communicate with sales team and key vendors regarding the latest

development of the customers and to maintain updated customer profile

information

✔️ To proactively share among team members on new product / system knowledge

and on lessons learnt from the mistakes to improve quality of the whole team

✔️ To assist and back up other team members and provide supports and report to

Supervisor

Yêu cầu công việc

● Bachelor’s degree.

● 1-2 years related experience. Lead experience preferred.

● Strong written, verbal skills in bilingual English - Chinese

● Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.

● Excellent customer service skills.

● Strong presentation experience and skills.

● Strong written, verbal skills in bilingual English - Chinese

● Understanding of applicable computer systems, such as Microsoft Office, Lotus

Notes, and function specific software.

● Excellent customer service skills.

● Strong presentation experience and skills.

 


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