CUSTOMER SERVICE EXECUTIVE

24-12-2021
Long An
Toàn thời gian

Mô tả công việc

Key responsibilities:
● To response and ensure the customer inquiries and requests are addressed in a timely manner.
● To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met.
● To handle customer complaints according to the Company procedures and service standards.
● To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information.
● To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve the quality of the whole team.
● To assist and back up other team members and provide support and report to Supervisor.

Yêu cầu công việc

  • Bachelor’s degree.
  • At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Order Management...
  • Strong written, verbal skills in English. Extra of Mandarine/Japanese is an advantage.
  • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
  • Excellent customer service & presentation skills.

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