Job Description

"Improve and monitor abnormal product quality issues after receiving customer feedback, contact customers, and handle complaint information."

·   Evaluate and manage input quality

·  Handle complaint information: Monitor and resolve customer product quality issues, understand the details of the complaints to facilitate internal quality improvement planning within the company.

·  Respond and investigate customer quality issues: For quality issues reported by customers, analyze and create a request for resolution to the quality management department, track the improvement plan, and ensure its implementation.

·  Develop quality control processes and management plans: Create quality control processes for the assigned modules and develop work plans for quality management.

·  Conduct field inspections and publish quality improvement reports: Inspect the production site to identify quality issues promptly, communicate to improve the situation, and publish improvement reports.

Qualifications and Requirements:

1. Bachelor's degree or higher; Preferred age range from 28 to 38 years old. While prior experience may not be extensive, a high level of adaptability is essential.
2. Can communicate in Chinese (spoken and written); knowledge of English is a plus.
3. Over 3 years of experience in quality-related work, with preference given to candidates with experience in the home appliance industry.
4. Strong knowledge of household products and quality standards.
5. Good communication and coordination skills, with an open-minded attitude and the ability to manage in a multicultural environment.
6. Good computer skills, proficient in Microsoft Office software, and skilled in using quality management and analysis tools.