Job Summary
Pre-Sales and Post Sales (Service) both responsibilities in the respective country. To support Sales Team, System Integrator (SI) on Pre-Sales and End User on Post-Sales (Service) activities as a result to achieve sales target and Year on Year (YOY) growth. Focus on the areas to expand Robot Sales and Services with different industry applications.
Key Responsibilities
Presale activities
• Work with sales team to propose/offering correct products or solution to SI/customers
• Support system integrator (SI) and end-users to resolve application issues.
• Support to SI and end user on offering complete solution with robot, vision, and 3rd party integration
• POC - Support to SI / EU (End user) for POC as well as work closely with sales team to progress leads though successful POC
• Manage and maintain solution centres and demo units: Operational, tidiness, safety & cleanliness
• Render technical support to sales promotion activities such as hybrid webinar/seminar/roadshows & exhibitions.
• Guide sales engineers on responses to market demands, requirements, competition activities
• Training - Conduct product, application trainings, maintenance trainings for SI and end-users
• Teamwork working and team player with department members to achieve team goal
• Creating and maintaining strong relationships with channel partners, customers, understanding their needs and providing specialist support and solutions.
Service activities
• Providing technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end of life services, replacements, etc.)
• Work with RHQ & SEA countries to perform after sales service to global customers
• Attend service calls on-site or online within the expected turnaround time
• Work with RHQ Service/technical team to identify root causes of technical issues, support internal junior engineers to resolve customers application issues.
• Reporting early on any technical/contract/quality/program/cost issues to RHQ, along with recommendations for resolution.
• Proposal & quotations for spare-parts and service support to channel partners and customers and ensure timely billings of service provided
• Identifying opportunities at end user to promote sales of Parts & Services.
• Identify potential authorised service partners to appoint and support customer

Key Job Requirements
 Job / Skills Competencies
Understanding of basic applications knowledge pertaining to factory automation, general motion controllers, servos, CNC’s, PLC’s, robotics or similar industrial controls.
Must be computer literate, proficient with PC and software (word processing, spreadsheets, etc.)
Excellent verbal and written communication skills.
 Critical Work Experience
At least 3 years in Application Engineer role as well as Field Service Engineer role. Experience in Industrial Robot is an added advantage.
 Qualifications
Degree in Electronic, Mechatronics, Robotics, Control and Communications, Control, and Automation or related.