Manage all technical aspects during the distribution or projects of Hikvision products;
Provide products demo, service, maintenance, and upgrades for customers;
Create, manage and contribute to technical support guides and supporting troubleshooting documentation as needed;
Provide product and solution training for customers and users;
Responsible for project management and project delivery;
Write product solutions and responsible for inquires of technical parts of related products;
Other job related to technical issues
Yêu cầu công việc
Bachelor or above degree in computer science, electronics, telecommunications, or information systems is preferred. Fluent in English, Chinese is a preference;
At least 2 years' experience in technical support, familiar with security products;
Solid knowledge and technical skills in computer science, electronics, telecommunications, or information systems;
Exceptional communication and presentation skills; customer service skills and awareness.; work well under pressure.