Technical Support Engineer

Cần Thơ
Toàn thời gian

Mô tả công việc

  • Manage all technical aspects during the distribution or projects of Hikvision products;
  • Provide products demo, service, maintenance, and upgrades for customers;
  • Create, manage and contribute to technical support guides and supporting troubleshooting documentation as needed;
  • Provide product and solution training for customers and users;
  • Responsible for project management and project delivery;
  • Write product solutions and responsible for inquires of technical parts of related products;
  • Other job related to technical issues

Yêu cầu công việc

  • Bachelor or above degree in computer science, electronics, telecommunications, or information systems is preferred. Fluent in English, Chinese is a preference;
  • At least 2 years' experience in technical support, familiar with security products; 
  • Solid knowledge and technical skills in computer science, electronics, telecommunications, or information systems;
  • Exceptional communication and presentation skills; customer service skills and awareness.; work well under pressure.
  • CV is preferable in English or Chinese
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