Troubleshooting technical issues
Support customers via live chat, email
Consult and guide customers in the process of using the product, as well as provide necessary documents.
Providing timely and accurate customer feedback
Following up with clients to ensure the problem is resolved
Participate in customer support for technical issues and in-house customer success team.
Knowledge of Basic web development languages: HTML/CSS/JS
Great communication and collaboration skills, comfortable with working cross-functionally with other teams.
Workable English reading & writing skills.
Passion for self-growth and willingness to pursue radical self-development.
Self management, multitasking skills & ability to work under pressure.
Attention to detail and good problem-solving skills
Careful, patient, and empathize with the difficulties that customers face.
Experience with customer support
Experience with Shopify themes, Liquid HTML and Shopify’s features
Young, energetic, hunger for knowledge, and always ready for new challenges
Empathy, Patience, Hardworking
Provide an environment in which you can grow either as an individual or who can contribute values in the big picture.
Connect you with necessary mentorships and resources so that you can deliver the best possible outcomes.
Give you the opportunities to constantly sharpen the skills you’re looking to develop, which will shape the future you pursue
Work environment is fully equipped with modern laptops, computers, and necessary tools.
A salary package of 8-15 Million VND/ month with fundamental benefits according to Vietnamese Labor Law
Working day: 5 days a week from Monday to Friday
Working hour: 7,5 hours per day
13th-month salary and salary review every year
Yearly company trip, monthly team-building activities with parties on special days such as Women’s Day, YEP and Christmas
Join into a dynamic, creative, & challenging working environment and Work with international partners & tackle global challenges
Build yourself up in any area you feel you need improvement. We invest heavily in our team and cultivate a vibrant learning culture.
Retain ownership over your role and experiment with new processes to further enhance your day-to-day duties. We are always open for initiatives and creative solutions.
Be yourself. We cherish diverse personalities by having no dress code and operating an open and dynamic working environment.
Email your CV and Portfolio to: email@example.com
Subject: [Position Applied] - [Full name]