Technical Support Engineer

Hà Nội
Toàn thời gian

Mô tả công việc

  • Troubleshooting technical issues

  • Support customers via live chat, email

  • Consult and guide customers in the process of using the product, as well as provide necessary documents.

  • Providing timely and accurate customer feedback

  • Following up with clients to ensure the problem is resolved

  • Participate in customer support for technical issues and in-house customer success team.

Yêu cầu công việc

  • Knowledge of Basic web development languages: HTML/CSS/JS

  • Great communication and collaboration skills, comfortable with working cross-functionally with other teams.

  • Workable English reading & writing skills.

  • Passion for self-growth and willingness to pursue radical self-development.

  • Self management, multitasking skills & ability to work under pressure.

  • Attention to detail and good problem-solving skills

  • Careful, patient, and empathize with the difficulties that customers face. 

Nice to have

  • Experience with customer support

  • Experience with Shopify themes, Liquid HTML and Shopify’s features

  • Young, energetic, hunger for knowledge, and always ready for new challenges

  • Empathy, Patience, Hardworking


What we will do

  • Provide an environment in which you can grow either as an individual or who can contribute values in the big picture.

  • Connect you with necessary mentorships and resources so that you can deliver the best possible outcomes.

  • Give you the opportunities to constantly sharpen the skills you’re looking to develop, which will shape the future you pursue

  • Work environment is fully equipped with modern laptops, computers, and necessary tools.


What You’ll Get

  • A salary package of 8-15 Million VND/ month with fundamental benefits according to Vietnamese Labor Law

  • Working day: 5 days a week from Monday to Friday

  • Working hour: 7,5 hours per day

  • 13th-month salary and salary review every year

  • Yearly company trip, monthly team-building activities with parties on special days such as Women’s Day, YEP and Christmas

Join us and you will get to

  • Join into a dynamic, creative, & challenging working environment and Work with international partners & tackle global challenges

  • Build yourself up in any area you feel you need improvement. We invest heavily in our team and cultivate a vibrant learning culture.

  • Retain ownership over your role and experiment with new processes to further enhance your day-to-day duties. We are always open for initiatives and creative solutions.

  • Be yourself. We cherish diverse personalities by having no dress code and operating an open and dynamic working environment.


Email your CV and Portfolio to:

Subject: [Position Applied] - [Full name]

Các phúc lợi của công ty

  • Bảo hiểm y tế
  • Company trip

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