·         Support day-to-day activities of Member Operations through effective communication with the Member Service, Member Relation Management Team and Members via telephone and other channels of communication.

·         Perform tasks to meet Members' needs, including record management and processing, order processing, refunds, repurchases, ect.

·         Support new employees with knowledge sharing and guidance during their initial weeks or months.

·         Become familiar with internal department policies and procedures, including Record Maintenance and Administration, Royalty Overrides, Marketing Plan, Orders, System Behavior, and Member Compensation system and etc.

·         Closely follow the guided processes and stricly law of MLM industry in Vietnam to ensure the minimum operational risk.

·         Able to log issues in SNOW/ISupport, promptly notify IT about system problems that impact Members' experience and operations, and collaborate with IT to find solutions.

·         Constantly look for ways to improve performance and make appropriate recommendations to the Manager as and when such opportunities are identified.

·         Demonstrate a clear, ongoing process of improvement within the teams and implement quality initiatives as needed.

·         Able to respond or provide solutions to external partner/vendor on delivery issues, i.e., problem address, duplicate parcels, and return parcels.

·         Able to build and maintain good relationships with the team to create a fun and happy working environment.

·         Willing to work overtime and flexible hours as requested/required.

·         Support other tasks assigned by Supervisor/AM/Manager.

·         At least 3 years of working experience in the customer service industry or relevant MLM/Direct Selling industry.

·         Proficiency in verbal and written English, and local language proficiency is required.

·         Good computer literacy (Word/Excel/Powerpoint/Email).

·         Pleasant personality with excellent interpersonal skills.

·         Ability to provide superb customer service and resolve problems independently under the company’s guidelines

·         Self-motivated and attentive to details with strong initiative

·         Ability to work in a result-oriented atmosphere under pressure and meeting tight deadlines as flexible working hours may be required

Education:

·         Diploma or equivalent