Planning & Management
• Develop the annual plans, KPIs of  customer service targets (service quality and customer/tenant satisfaction) of the Department for Industrial Park (IP) and/or Commercial & Residence (C&R).
• Establish, review and continuously improve operational processes and procedures to enhance service quality and customer/tenant satisfaction.
• Monitor the daily operations and target achievement of the department; take corrective actions when targets are at risk.
• Assign tasks, guide and evaluate team members; impulse and ensure their performance with scope of work is high efficiency.