ViServe is a premium service agency based in Hanoi, Vietnam, specialized in supporting Amazon FBA sellers with €1–10 million in annual revenue. We combine German process discipline with Vietnamese speed, flexibility, and team spirit. Unlike typical freelancer models, ViServe operates with a dedicated in-house team, structured processes, and long-term client partnerships. Our modular services include areas like product sourcing (ViSource), logistics (ViSupply), design (ViDesign), account management (ViManage), and performance optimization (ViOptimize). We are currently expanding our team to strengthen our position as a high-quality, reliable partner for international e-commerce brands.

So this new company will still work for our main brand Lebenlang in Germany but additionally also work for other clients.

About the Role                         

Own the day-to-day operation of our Amazon marketplace in Europe. You keep our products well-listed, always sellable and compliant — combining SEO and content work, daily inventory and pricing, Amazon policy cases, and cross-team coordination.

You will join our small team of Account Managers, who each support our account in their own way, reporting directly to the Team Lead.

Must have skills

•   Listings & SEO: Create and optimize product listings; conduct keyword research; write titles, bullets and backend search terms; publish in Seller Central.

•  Inventory & pricing: Perform regular stock checks; open and close ASINs based on availability; manage prices and keep the master file up to date.

•   Policy & cases: Monitor Account Health; prepare appeals with supporting documents; handle Amazon support cases and escalate when needed.

•   Content & coordination: Upload images, A+ Content and video; hand off keywords to PPC; coordinate with the design and purchasing teams.

Nice to Have

•  A+ Content / EBC creation and basic Amazon PPC knowledge

•  Experience using AI tools (e.g. ChatGPT / custom GPTs) for content

•  Interest in process improvement and automation of repetitive tasks

Soft Skills

•  Structured & detail-oriented working style

•  Business-fluent English

•  Reliable, proactive, and solution-oriented mindset