Performance  

(40%)

1. Maintain proper filing of potential customers and existing client records.

2. Proactively engages with new prospects in ITL products (Freight forwarding, contract logistics…) related activities to drive revenue growth. 

3. Conduct sales team (2-4 members) planning and follow-up in line with departmental targets, objectives, and strategies.

4. Assist in developing and executing sales plans, conducting market analysis, and gathering customer feedback to optimize business growth.

5. Perform other related tasks as assigned by management. 

CUSTOMER SATISFACTION (15%) 1. Participate in Customer events, exhibition

2. Address and resolve customer service issues promptly and effectively.

3. Coordinate cross-functional efforts to ensure seamless delivery of customer requirements.

4. Develop and maintain Standard Operating Procedures (SOPs) for secured customers and ensure operational teams understand and follow them.

OPERATION EXCELLENCE (15%) 1. Co-ordinate with accounting dept to Improve Company’s Cash flow

2. Co-ordinate with product team to improve internal and external SOPs to provide better services to clients. 

3. Identify, build and enforce Standard Operating Procedures (SOPs) and policies to support the activity and solve or prevent issues.

4. On time and accurate business report requested by Manager.

HUMAN RESOURCE MANAGEMENT (10%)

• On-job training, have good engagement with co-workers. 

• Join company’s education programs, have online or offline sharing sessions.

RESPONSIBILITY:

• Follow company’s compliance

• Align and assist Sales Manager to develop and execute sales strategies to meet or exceed revenue or gross profit target.

• Customer and service oriented

• Commercial awareness

• University degree of equivalent • Minimum 05 years working in logistics / freight forwarding industrial & at least 2 years in Senior Sales Executive position

INTERNAL & EXTERNAL RELATIONSHIPS SKILLS  & COMPETENCY

• Good communication

• Ability to adapt and work effectively within a variety of situation • Good computer skills

• Fluent in local language, comfortable in English

• Senior sales techniques

• Excellent Presentation techniques, comfortable with meeting for large group of people

• Knowledge of company goals and strategies. 

 Need to align with company’s IPA, ITL’s skills 

 Biz competency

Rating

Rating

1-5 points

SPECIAL REQUIREMENTS – WORKING CONDITIONS & OTHERS

• Individual and self-discipline

• Maturity

• Open-minded and aware of differences culturally

• Self-motivated

• Ability to create and develop opportunities

• Business travel