A. Sales Administration & Customer Support • Prepare quotations, contracts, sales orders, and other sales-related documents. • Support customers regarding order processing, product information, delivery schedules, and after-sales inquiries. • Maintain and update customer databases, sales records, and contract documentation. • Handle customer requests and coordinate internally to ensure timely responses and issue resolution. B. Order Management & Sales Coordination • Monitor the entire order fulfillment process from order receipt to delivery completion. • Coordinate with logistics, warehouse, production, accounting, and other departments to ensure smooth operations. • Track inventory availability and delivery schedules. • Prepare sales reports, forecasts, and performance summaries for management review. • Ensure proper filing and traceability of sales-related documents. C. Documentation & Internal Coordination • Maintain and manage sales SOPs, templates, and document control systems. • Support meetings, customer visits, exhibitions, marketing events, and internal activities. • Coordinate invoice issuance and payment follow-up with the accounting team. • Facilitate communication among departments to ensure efficient business operations. • Support ad-hoc administrative tasks assigned by management.

Diploma or Bachelor’s degree in Business Administration, Accounting, Logistics, or related fields. • 2–3 years of experience in Sales Admin, Sales Support, Customer Service, or a similar role. • FMCG, food manufacturing, or trading industry experience is preferred. • Proficient in Microsoft Office (especially Excel, Word, and PowerPoint). • Good English communication skills; Japanese is a plus. • Strong communication, coordination, and interpersonal skills. • Well-organized, detail-oriented, and able to manage multiple tasks effectively. • Customer-focused with a strong sense of responsibility and ownership. • Proactive, positive, and willing to learn and support various business activities. • Good problem-solving skills and ability to work with cross-functional teams and external partners.